Getting in touch
One address, four kinds of message. Saying which one you are sending gets it answered faster.
Something happened in a chat
Report them right in the call, not by email — or later from their profile, your chat, or the live room. Pick a reason, add details and up to 3 screenshots, which is what makes a report actionable.
What happens after a reportAccount, coins or billing
Email us with the address on the account and the approximate date. Do not send card numbers, passwords or screenshots of either; nobody here will ever ask for them.
Something on this site is wrong
Tell us which page and what is wrong with it. Factual corrections get made rather than argued about, and we would rather hear it from you than find out later.
Legal, press or takedown
Same address, with “legal” or “press” in the subject line so it is routed correctly. Include what you need and a deadline if you have one.
What we will never ask you for
- Your password. Not in email, not in a chat, not ever.
- Your card number or the code on the back of it.
- A payment sent outside the site to “unlock”, “verify” or “release” anything.
- Remote access to your device.
If a message claims to be from Joi and asks for any of those, it is not from Joi. Forward it to the address above and we will say so in writing.
Nothing to report, just curious?
The fastest way to understand what Joi is is to be in one chat for ninety seconds.
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